Effective Date: 20 March 2016

Berkshire Poultry Company (a subsidiary of Berkshire Estates Pvt LTD), based in Beatrice, Mashonaland East, Zimbabwe, is committed to protecting your personal information in compliance with the Zimbabwe Data Protection Act [Chapter 12:07] (2021).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

Berkshire Poultry Company is the data controller responsible for your personal information.

Contact Details:
Beatrice, Mashonaland East, Zimbabwe
Phone: +263 77 2403407
Email: compliance@kwehuku.com

We may collect and process the following personal data:

• Full name
• Contact details (phone number, email address)
• Physical or delivery address
• Order and transaction details
• Communication records (messages, inquiries)
• Technical data (IP address, browser type, usage data)

In accordance with the Data Protection Act, we process personal data on the following lawful bases:

• Consent – where you have given clear permission
• Contractual necessity – to fulfill orders for chicks and poultry products
• Legal obligation – to comply with Zimbabwean laws
• Legitimate interests – to improve our services and customer experience

Your personal data is used to:

• Process and deliver orders
• Communicate with you regarding inquiries or services
• Provide customer support
• Improve website functionality and services
• Send marketing communications (only with your consent)
• Prevent fraud and ensure system security

We do not sell your personal data. We may share it with:

• Delivery and logistics providers
• IT and website service providers
• Regulatory authorities such as POTRAZ, where required by law

All third parties are required to handle your data in accordance with applicable data protection laws.

Where your data is transferred outside Zimbabwe, we ensure that:

• The receiving country has adequate data protection laws; or
• Appropriate safeguards are in place to protect your data

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements

After this period, your data will be securely deleted or anonymized.

We implement appropriate security measures to protect your data against:

• Unauthorized access
• Loss, misuse, or alteration

These measures include secure servers, restricted access, and regular system monitoring.

Under Zimbabwean law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ)

Our website uses cookies to:

• Improve user experience
• Analyze website traffic
• Store user preferences

You can manage or disable cookies through your browser settings.

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

We do not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have any questions, requests, or complaints regarding your personal data, please contact:

Berkshire Poultry Company
Beatrice, Mashonaland East, Zimbabwe
Phone: +263 77 240 3407
Email: compliance@kwehuku.com

You also have the right to lodge complaints with:
Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ)